Privacy Policy

Welcome to furniturlab.com, a digital platform operated by PT. HAIAN SAINTIKA ELTANINDO ("we," "us," or "our"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website or purchase our laboratory furniture and equipment.

We collect information that helps us serve your laboratory needs effectively:

• Personal Data: Name, email address, phone number, shipping address, and institution/company name when you request a quote (RFQ) or make a purchase.
• Technical Data: IP address, browser type, and operating system via Google Analytics to improve our website performance.
• Project Details: Information regarding your lab layout, specifications, or chemical handling requirements provided during consultation for custom furniture.

• Order Fulfillment: To manufacture, deliver, and install your laboratory furniture (e.g., Fume Hoods, Benches).
• Communication: To send quotes, invoices, and update you on production/shipping status.
• Support: To provide technical consultation and after-sales service (Lifetime Service warranties).
• Marketing: To inform you about new products or regulatory updates (only if you opt-in).

We do not sell your data.

We may share information with:

• Logistics Partners: To facilitate the delivery of heavy equipment and furniture to your location.
• Legal Compliance: If required by Indonesian law or to protect our rights.

We implement appropriate technical and organizational security measures to protect your data. However, please note that no electronic transmission over the Internet is 100% secure.

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